Client Cancellations and Refunds: If you must cancel a reservation, regardless of the reason, the following policies apply:
- Cancellations must be received in writing or by e-mail.
- When you cancel 90 or more days before a trip starts:
- TMA Tours will hold the full amount of your Trip Deposit as a non-refundable, non-expiring credit toward future tours taken with TMA Tours.
- TMA Tours will refund the remainder that you have paid beyond the Trip Deposit.
- When you cancel 30 to 89 days before the trip starts there is no refund. Anyone making a final payment is aware of the risks. You may be issued a credit as follows.
- If you have already Paid in Full:
- TMA Tours will issue a non-expiring credit for the amount of the Trip Deposit.
- TMA Tours will issue a Trip Credit for 50% of the remaining amount paid beyond the Trip Deposit. This Trip Credit will expire if it has not been applied to a new reservation within 18 months of the issue.
- If you have not already Paid in Full, TMA Tours will issue a non-expiring credit for the amount of the Trip Deposit only, as full payment should have been received and your spot was confirmed and paid for with vendors.
- If you have already Paid in Full:
- Within 30 days before the trip starts or for a No-show, there is no refund and no credit.
- There is no tour credit or refund for participants who join a trip late or depart early.
- There is no tour credit or refund if you receive insurance reimbursement.
“Trip Deposit” is defined as the minimum amount required to reserve your space. “Paid in Full” is defined as the total of trip cost plus options. We do not provide refunds or credits for items and services that are not a part of the tour costs (such as most airfare or independent travel).
We require purchasing trip cancellation and interruption insurance. We are happy to help US Residents purchase a policy through our preferred carrier, or you are welcome to purchase independently. Please contact us if you would like assistance purchasing cancellation insurance.
Exchange Fee: There is a $100.00 Exchange Fee to change a reservation to a new TMA Tours itinerary or departure date if done more than 60 days before a scheduled departure. If changed within 59 days, all cancellation fees apply. *Note: exchanges are not available for cruises and other tours with special terms and conditions.
If you move/cancel your deposit a second time, there is a $100 admin fee that will be deducted from your deposit.
Tour Cancellations and Changes: We reserve the right to alter trip itineraries without notice due to road, weather, or other considerations. If we cancel a tour due to low enrollment, we will offer other alternatives or give you a full refund. If we cancel a trip due to a natural disaster, political unrest, or other events beyond our reasonable control, we will refund your payments in full. This shall constitute a full settlement. We are not responsible for additional expenses such as non-refundable air tickets. TMA Tours reserves the right to accept or refuse any person as a member of the trip at any time.